Oslove Organics.com (Trading as Oslove.) must receive payment of the whole of the price for the goods that you order before your order can be shipped. Once payment has been received, we will confirm that your order has been accepted by sending an email to you at the email address you provide when registering with us. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order is as set out in our Web site. You will then be required to pay extra for delivery, costs may vary and may be subject to import taxes.
Cancellation of orders
You may withdraw your order for goods at any time up to the end of the seventh working day after receipt of goods. You do not need to give Oslove Organics Inc. any reason for withdrawing your order nor will you have to pay any penalty. You only need to notify us in writing by emailing: [email protected] You will however be required to pay shipping cost for the returns.
In the event that you have received the goods before you withdraw your order you must send them back to the following address:
Oslove Organics Inc.
51 Prospect St
Once you have notified us that you are cancelling your order, any sum debited from your credit card will be re-credited to your account as soon as possible and in any event within 30 days. Please note that goods that have been opened or tampered with will not be accepted. You are advised to order small quantities before making a purchase to ensure that you are satisfied with the quality of our products.
Handmade products cannot be returned or refunded (Please study the list of ingredients carefully to ensure you are not allergic or sensitive to any item in the product).
Delivery of Goods
We will strive to deliver the goods ordered by you to the address you give us. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Oslove Organics Inc. will not be liable for their loss or destruction.
Please note that we will not be liable for the skin or hair care products that you make using our products as ingredients. It is important to know that when different products are mixed, there is an increase in chance that they can cause skin sensitivity. You are therefore liable for the products you make for your own customers.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you should notify us in writing of the problem within 40 days of the date on which you ordered the goods. If you notify us under this condition, we will refund to you the amount paid for the goods. This does not affect your statutory rights as a consumer.
The contract between us shall be governed by and interpreted in accordance with US law, and the US courts shall have jurisdiction to resolve any disputes between us.
If you wish to complain about the level of service being offered please let us know immediately by using the following contact details:
Tel: 508-964-9670 (Monday-Friday 9am-5pm EST)
Email: [email protected]
Our customer service team aim to respond within 24hours confirming that your complaint has been received and outlining the proposed level of action we intend to take in addressing your complaint. Please note in our efforts to ensure a high level of customer service all complaints are dealt with on a priority basis.
Distance Selling Regulations
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website per our Terms and Conditions within seven days of delivery of the goods.
Customers will also be entitled to a full refund. To cancel, you can contact us at [email protected], quoting your order number.
Where our products are purchased and resold or redistributed, and where the products have been received in good condition by the reseller or distributor, we will not accept responsibility for any damage to goods during onward transit. It is the responsibility of the purchaser to ensure that products, which are resold or otherwise redistributed, are suitably packaged.
The reseller may not repackage the product, remove or replace the Oslove Organics labels under any circumstances.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 5 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.